Support & FAQs

No email address is required—just a username and password. Open the account creation page in the user dashboard, choose an easy-to-recognize username and a unique password, and save them in a password manager. Your account password and subscription link serve different purposes: the password lets you sign in to the dashboard, while the link lets your client retrieve server locations. Keep both secure. Since no email address is required, don’t rely on email notifications to recover your account. If you have trouble signing in, check your keyboard input, capitalization, and saved account details. For help, submit a ticket through the user dashboard if you can still access it. Describe the issue, but don’t include your password or full subscription link in the ticket.

Sign in to the user dashboard and find your subscription details in the account overview. Then add the subscription using your client’s import instructions. If you already have a configuration, open the client’s subscription or configuration manager, find the relevant entry, and update it. Return to the server list to check that it has refreshed. When copying the link, make sure you haven’t included extra spaces or line breaks, or missed part of it. If the update fails, check the subscription status in the dashboard, then confirm that the client is using the current link. Avoid creating multiple configurations with the same name, as you might select an older one by mistake. Your subscription link is an access credential: don’t post it in public forums or include it in screenshots.

VPNDisc allows unlimited devices to be connected at the same time, so you don’t need to switch plans when changing devices. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to the user dashboard on your new device, open the client downloads page to get a compatible client, then import your current subscription and choose a server location. Use the dashboard as the source of truth for client downloads and subscription details. Don’t share installation files or configurations from an old device with others. Changing devices won’t automatically disconnect the old one. Before handing it over, sign out, delete subscription configurations and saved credentials, then check that your new device can access the sites you need.

A successful update means the client retrieved the configuration; it doesn’t necessarily mean the active configuration has changed. Check the name of the configuration currently enabled in the client, then confirm that the selected server belongs to the subscription you just updated. If there are older entries with similar names, disable them and keep the current subscription to avoid selecting the wrong one. Next, check your plan status and remaining data in the user dashboard. The client’s local list may contain outdated information and doesn’t reflect your account status. If the dashboard looks correct but the client still has problems, note the update message and operating system, then disconnect and reconnect. When submitting a ticket, describe what you did and don’t attach an unredacted subscription link.

Temporarily turn off the proxy and check that your current network can open everyday websites. Then sign in to the dashboard and check your plan and data status. If your regular internet connection isn’t working, troubleshoot the local network first instead of repeatedly switching servers. Once it’s working, check that the client has your current subscription, that you’ve selected an active server, and that the system proxy or connection toggle required by the client is enabled. Try other servers in the list and see whether the error message changes. Change one setting at a time to help identify the cause. If the problem persists, note your operating system, client, server name, network environment, and exact error message, then follow up through a support ticket.

A connected status usually means the client has established a connection, but it doesn’t guarantee that your browser’s traffic is using it. Confirm that the system proxy or the client’s traffic routing is active. Then check whether a browser proxy extension is also enabled, as conflicting settings can send requests through different routes. Open an everyday website and the site you’re trying to reach to see whether all pages fail or only one service. If only some sites fail, check the selected region and routing rules. If all sites fail, check your local network and any DNS messages from the client. Don’t copy DNS settings from unverified sources. If the issue continues, keep the error text and a record of the steps you’ve tried, then submit a ticket to help narrow down the cause.

Apps handle network traffic differently, so a working browser doesn’t mean every app will follow the system proxy. Check the client’s routing mode and confirm that the target app—or the domains it accesses—hasn’t been set to connect directly. Also check whether the app has its own proxy settings. If the client offers system-wide traffic routing, consult its instructions to see whether you need to enable it. Don’t run multiple proxy tools at the same time. After changing settings, fully quit and reopen the app so it doesn’t keep using an existing connection. If only sign-in or content loading fails, check the platform’s regional requirements and any account notices. When submitting a ticket, include the app name, where the failure occurs, and the routing mode to help distinguish app rules from server issues.

First, check whether disconnections happen only when the screen locks, you switch apps, or the network changes. If the connection works in the foreground but drops in the background, review the system’s battery-saving settings, background activity permissions, and restrictions on the client’s network access. Follow your system’s instructions to adjust them. After switching between Wi-Fi and another network, the previous connection may need to be re-established. Return to the client to check the connection, then reopen the app you’re using. Don’t assume all traffic has resumed just because the notification icon is visible. If the connection also drops in the foreground, compare other servers and network environments. Note what you were doing before the disconnection and any messages from the client to avoid mistaking background restrictions for an account or device limit.

First, distinguish local network congestion from changes to the server route. Pause large transfers on other devices, compare your current server with alternatives using the same app and content, and see whether the slowdown changes with the server. Avoid switching repeatedly while something is loading; app caching and reconnections can make results harder to interpret. A closer location isn’t always faster: the route, destination platform, and local network all affect performance. If everyday websites are also slow, troubleshoot your local network first. If only a particular platform is slow, try a server region that meets that platform’s requirements. When submitting a ticket, include the time of day, network environment, platform, and servers you compared. This is more useful than simply reporting that things are slow.

These terms describe how a route is set up; they aren’t a universal ranking of speed. IEPL uses a dedicated link, a relay route forwards traffic through an intermediary, and a direct route takes a more direct path. Actual performance also depends on your local network, the destination service, and the time of day. First check which regions the target platform allows, then compare the routes available in your client rather than judging by the label alone. VPNDisc covers 90+ countries / 150+ routes; the current subscription list shows the options available to you. Route type and platform access are separate issues. Even with a successful connection, a platform may make its own access decisions based on your account, regional policies, or risk controls.

Not necessarily. Services such as ChatGPT, Claude, and Gemini may consider your exit region, account details, sign-in history, and their own policies. Your network connection is only one factor. Read the platform’s error message to distinguish a network timeout from regional unavailability or an account restriction, then check whether your current exit region meets the platform’s requirements. If you plan to switch regions, end your current session first. Frequent sign-ins from different regions can make the situation harder to diagnose. A server connection doesn’t guarantee access to a platform’s features or account permissions. When contacting support, include the platform name, exact error message, and server region. Redact any account or payment details first.

Check whether the player is set to automatic quality, then compare the same content on different servers. Video performance depends on more than whether the connection is established: Wi-Fi signal, background transfers, the platform’s content delivery, and your playback device all matter. Pause other downloads, move closer to your Wi-Fi access point, and compare servers in regions that meet the platform’s requirements. After switching servers, reopen the playback page so the player can establish a new connection. Don’t judge playback quality solely by the client’s connection status. If only one title or platform has a problem, note the title and any message shown. A server connection doesn’t include platform membership benefits or override the platform’s own regional content and account rules.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packs: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data packs are valid until used and never expire. Monthly plans suit regular use if you’re comfortable with a monthly data reset. Data packs suit less predictable usage when you want unused data to remain available. Compare your usage habits and the data records in your dashboard rather than looking only at the amount paid at checkout. Monthly plans and data packs use different data rules, so they don’t renew in the same way. Check the pricing page for full details, then confirm your plan in the dashboard before choosing.

Monthly plan data resets each month on the date you activated the plan. For a mid-cycle upgrade, the price difference is prorated based on the remaining days. Don’t assume every account resets at the start of the calendar month, or that an upgrade starts a full new billing period. Before proceeding, check your current plan and the upgrade details in the dashboard, including the new time remaining. Data packs, by contrast, remain valid until used and never expire; they don’t follow the monthly reset schedule. If you’re comparing an upgrade with switching to a data pack, check the product type and data rules for each. If the dashboard doesn’t show what you expect, save the on-screen message and relevant order details, then ask support through a ticket. Don’t repeatedly create orders to try to correct it.

We accept Alipay / WeChat Pay / USDT. Create an order in the user dashboard and pay using the method shown on that order page. After payment, return to the order list and account overview to check the order and plan statuses separately. Don’t rely on the payment page closing as confirmation that your plan is active. If your payment service shows a successful payment but the dashboard hasn’t updated, save the order number, payment result, and time, then contact support through a ticket. Don’t pay again just to refresh the status, and don’t send money to temporary addresses provided by others. When submitting proof of payment, redact unrelated personal information while keeping the details needed to verify the order. The order record in the dashboard is the basis for resolving the issue.

VPNDisc offers a 14-day no-questions-asked refund. To request one, sign in to the user dashboard, open the ticket form, state that you’re requesting a refund, and include the relevant order number so the payment can be identified. Check the Terms of Service for the full eligibility and policy details. You don’t need to troubleshoot a connection issue before requesting a no-questions-asked refund. If you’d also like help with a connection problem, describe it separately. Follow up in the same ticket rather than splitting the conversation across multiple tickets. Don’t include your account password or full subscription link. If payment verification requires additional information, confirm that it’s relevant to the order and redact anything unrelated. Check the ticket reply for the latest status.